Contact Centre Operations
Levels Available:
Level 2 certificate
Level 2 certificate
Course Details:
Delivering effective customer service, telephone training, sales tips, developing and improving customer service delivery, Supporting and following company policies. This course is coursework based and students may be offered interview/job preparation and be put forward for an interview.
Delivering effective customer service, telephone training, sales tips, developing and improving customer service delivery, Supporting and following company policies. This course is coursework based and students may be offered interview/job preparation and be put forward for an interview.
Awarding Body:
City and Guilds
City and Guilds
Progression Routes: