CROSSLAND AND DUDSON TRAINING LTD
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Contact Centre Operations 


Levels Available:
Level 2 certificate
Course Details:
​Delivering effective customer service, telephone training, sales tips, developing and improving customer service delivery, Supporting and following company policies. This course is coursework based and students may be offered interview/job preparation and be put forward for an interview.
Awarding Body:
​City and Guilds 
Progression Routes:
  • Home
  • NEET Courses
    • Functional Skills English
    • Functional Skills Maths
    • Functional Skills ICT
    • Employability
    • Construction
  • Family Workshops
  • Contact Us
  • Support
    • Policies
    • Information, Advice and Guidance
    • Learner Survey
  • About